We ship with DHL to all countries in the European Union excluding overseas territories. All items are sent with tracking number and insurance to avoid the hassle with lost shipments.
In general, your order is shipped during the same working day if it comes in before 11.59 a.m. Central European time. Otherwise, your order will be shipped during the next working day.
Our warehouse is located in Dresden, Germany. Please note that our warehouse doesn't ship during weekends or public holidays.
You can find shipping prices and free shipping limits per country here.
How long does it take?
Regularly every shipment reaches the recipient the next day from ordering (when ordering before 12 a.m.) in Germany.
For other countries it depends a lot on the distance from our warehouse.
The further you are located from main logistics hubs the longer it takes. It also depends on the contract of DHL in the destination country. Sometimes the parcel is handed over to the local post which can slow things down.
Estimated delivery times for some areas:
- Germany: 1-2 working days
- Benelux and France: 2-4 working days
- Nordic countries: 2-6 working days
For other countries please refer to DHL website. You can check the estimated delivery time to your country by choosing your country from the dropdown menu.
In order to initiate a return email us at firstname.lastname@example.org with your order information (order number, name).
You have a right to cancel your order when you do so within 14 days of the original purchase.
In the case the products have not left our warehouse we will simply refund you after your cancellation.
If your products have already been shipped, you can still cancel your order, but you need to wait for the products to arrive and ship them back to us.
The products have to arrive back in our warehouse in the same condition that they were sent (unopened and well packaged) so they will be in a shape to be sold again. We do not offer free returns. Any shipping fees related to the return have to be paid by the buyer.
Refund for your order can take up to two weeks after we have received the goods back at our warehouse.
Address for returns:
Packmonster / Jerky Store Europe
Niedersedlitzer Str. 71
Find more information about consumer rights when shopping online in the EU here: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm