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Shipping policy

We ship with DHL and Spring GDS to all countries in the European Union excluding overseas territories but including Spanish islands and Portuguese islands. We also ship to Switzerland. All items are sent with tracking number and insurance to avoid the hassle with lost shipments.

When will my order ship?

Orders placed before 12:00 (noon) Central European time on a working day are shipped the same day. Orders placed after 12:00 are shipped the next working day.

Generally, DHL and Spring GDS collect parcels from our warehouse every day.

Our warehouse is located in Dresden, Germany. Please note that our warehouse doesn't ship during weekends or public holidays.

You can find shipping prices for your country at the checkout.

Free shipping limits

  • Germany: 75 €
  • Switzerland: 180 CHF
  • Denmark: 1140 DKK
  • Sweden: 2000 SEK
  • Poland: 630 PLN
  • Czech Republic: 3750 CZK
  • All other EU countries: 200 €

Free shipping is offered for consumer orders.

Tracking your order

When you see that your order is already being processed by the local delivery company, you can also insert your tracking number in their tracking portal. Usually you will find more details there.

How long until I get my jerky?

Regularly every shipment reaches the recipient in 1-2 days from ordering (when ordering before 12:00 noon) in Germany.

For other countries it depends a lot on the distance from our warehouse.

The further you are located from main logistics hubs the longer it takes. It also depends on the contract of DHL or Spring GDS in the destination country. Sometimes the parcel is handed over to the local post which can slow things down.

Estimated delivery times for some areas (DHL)

  • Germany: 1-2 working days
  • Benelux and France: 2-4 working days
  • Nordic countries: 2-6 working days

For other countries please refer to the DHL website. You can check the estimated delivery time to your country by choosing your country from the dropdown menu.

Generally, Spring GDS takes 1 or 2 days longer.

Uncollected parcel / Wrong address

You are responsible for receiving or picking up your package in accordance with the instructions you receive in connection with delivery. Packages that are not picked up within the time specified on the advice of delivery will be sent back to our warehouse. We have the right to charge a fee of 16 EUR which corresponds to our costs for shipping in cases where you do not collect your package.

The same applies to orders with wrong address.

Cancellations and returns

You can cancel your order within 14 days of receiving it. Unopened, sealed products can be sent back to us, and you pay the return shipping. If your order has not left our warehouse yet, we can usually stop it and refund you straight away.

Use our online withdrawal form or email support@jerky.store. Read our refund policy for all details, including the return address.

Find more information about consumer rights when shopping online in the EU on Your Europe: guarantees and returns.