Refund policy

You can cancel your order within 14 days without giving a reason. This page explains how cancelling, returns and refunds work at Jerky Store Europe.

Your 14 day right of withdrawal

The 14 days start on the day you, or someone you named (other than the carrier), receive the goods. If your order arrives in several parcels, they start when the last parcel arrives.

To cancel, use our online withdrawal form or send us a clear statement by email to support@jerky.store with your name and order number. It is enough to send your cancellation before the 14 days are over.

What can be returned

We sell food, so we can only take back products that are unopened, sealed and undamaged. The right of withdrawal does not apply to sealed goods that are not suitable for return for health or hygiene reasons once the seal has been opened after delivery.

Sending products back

We do not pay for returns. You pay the cost of sending the products back, and it is not refunded.

Please send the products back no later than 14 days after you told us you are cancelling. Pack them well and include your order number.

Return address:

Jerky Store Europe
Packmonster Fulfillment - Halle 6
Sporbitzer Ring 4
01259 Dresden
Sachsen
Germany

Refunds

We refund the payment for the cancelled products within 14 days of receiving your cancellation. If you cancel your whole order, we also refund the standard delivery cost for the delivery to you, but not the cost of sending the products back. We may hold the refund until the products are back in our warehouse or you have shown us proof that you sent them, whichever happens first.

We refund using the same payment method you used for the order, free of charge. Your bank or card provider may need a few extra days to show the money in your account. You can check the status of your refund here.

Cancelling before your order ships

If your order has not left our warehouse yet, we can usually stop it and refund you straight away. Orders placed before 12:00 (noon) CET on a working day often ship the same day, so please contact us as soon as possible.

Within 30 minutes of placing your order you can also cancel it yourself, using the cancel option on the order confirmation page at the end of checkout.

Damaged, faulty or wrong items

Please check your order when it arrives. If something is damaged, faulty or not what you ordered, email support@jerky.store with your order number and a photo, and we will make it right with a replacement or a refund. You do not pay any return costs in this case. Your statutory warranty rights are not affected.

Exchanges

The fastest way to exchange a product is to place a new order for the one you want. If you also want to send back the original, follow the cancellation steps above: it has to be unopened and sealed, and you pay the return shipping.