Orders placed before 11:59 a.m. CET are usually prepared the same working day.

Orders placed later are prepared the next working day.

We ship from Dresden, Germany. No shipping on weekends or public holidays.

• Germany: 1–2 working days
• Benelux & France: 2–4 working days
• Nordic countries: 2–6 working days
• Other EU countries: depends on distance and local carrier
• Spring GDS generally takes 1–2 days longer
  

Shipping methods available for your order are shown at checkout.

We ship with:

• DHL
• Spring GDS
  

All shipments include tracking and insurance.

Tracking may take up to 48 working hours to become active after shipment.

This is especially common with Spring GDS shipments.

If tracking is still inactive after 48 working hours, contact us with your order number.

Delivery times depend on distance and local carrier handling.

If your parcel has shown no movement for more than 5 working days after it has been shipped, please contact us and we will investigate.

If tracking shows “delivered”:

1. Please check with household members or neighbors.
   
2. Check your mailbox or safe place.
   
3. Contact the local delivery company directly.

If the parcel cannot be located, contact us with your order number and we will assist you.

Please contact us within 48 hours of delivery and include:

• Your order number
• A photo of the damaged product
  

We will review the case and assist you accordingly.

Free shipping thresholds:

• Germany: 75€
• Other € countries: 200€
• Switzerland: 180 CHF
• Denmark: 1140 DKK
• Sweden: 2000 SEK
• Poland: 630 PLN
• Czech Republic: 3750 CZK
  

Free shipping is available for consumer orders.

Orders are processed quickly and cannot always be combined.

Please contact us as soon as possible with both order numbers and we will check what is possible.

After placing your order, you should receive a confirmation email.

If you did not receive it:

• Please check your spam folder.
  
• Make sure the email address was entered correctly.
  

If you still cannot find it, contact us with your name and order number (if available).

A preorder item is not currently in stock and will ship once it arrives at our warehouse.

If your order contains a preorder item, the entire order ships together.

You will receive an automatic preorder confirmation email.

Yes.

Please email us with:

• Your order number
• The product to remove
• The replacement product
  

We can also remove and refund the preorder item.

Orders can be modified before shipment, but changes cannot be guaranteed.

Once the parcel has been handed over to the carrier, changes are no longer possible.

No, we do not split orders.

If you want faster shipping, we can swap or refund the preorder item.

You have the right to cancel your order within 14 days of purchase.

If the products have not left our warehouse, we will refund you directly.

If already shipped, you must wait for delivery and return the products.

Email support@jerky.store with:

• Your order number
• Your name
  

Returned products must be unopened and resellable.

We do not offer free returns. Return shipping costs must be paid by the buyer.

Refunds are processed within 1–3 business days after cancellation.

For returns, refunds may take up to two weeks after we receive the goods.

All products have a clearly printed best-before date on the packaging.

Jerky is a dried product with a long shelf life.

We do not ship products past their best before date, unless stated on the product name.

If you need information about a specific product’s shelf life, please contact us before ordering.

Store unopened products in a cool, dry place.

After opening, reseal the package and consume within a few days for best quality.

Refrigeration is not required but may extend freshness after opening.

All ingredient and nutritional information is listed on the product page.

Please check the product page carefully before ordering if you have allergies or dietary restrictions. If you have an allergy we recommend checking the label of the product before consuming the product.

If you need further clarification, contact us before placing your order.

If a parcel is returned due to a wrong address or because it was not collected, we may charge a 16 EUR fee to cover shipping costs.

Please note:

• Swiss prices do not include Swiss VAT.
  
• Customs and VAT may be charged upon import.
  

For official information regarding customs and VAT for orders delivered to Switzerland, please refer to:

https://www.ch.ch/en/customs/ordering-goods-from-abroad

As a general guideline:

You can place an order of up to 193 CHF (including shipping) without incurring additional import fees.

This applies because food products are subject to a reduced VAT rate in Switzerland.

No. Jerky Store Europe is an independent online retailer.

We are not Jack Link’s and we are not owned by Jack Link’s.

We sell products from various brands, including Jack Link’s, but we are a reseller and not the manufacturer.

For questions regarding:

• Product manufacturing
  
• Recipes
  
• Corporate matters
  
• Sponsorships

please contact the respective brand directly.

For questions regarding:

• Orders placed on jerky.store
• Shipping
• Returns
• Product availability
• B2B sales
  

we are happy to assist you.

We reply as soon as possible — usually within 24 hours on business days.